Privacy Policy

1. Introduction

Welcome to MigrantCare. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@migrantcare.com.my.

2. Information We Collect

We collect several types of information to provide and improve our services to you:

A. Personal Data

While using our Application, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including:

• Email address
• First name and last name
• Phone number
• Address, State, City, Country
• Height, Weight, Age, and Blood Group
• Medical history and healthcare records (for telemedicine consultations)
• Specialization and registration certificates (for Doctors)

B. App Permissions

To provide a full range of telemedicine features, our app requests the following permissions:

• Location: Used to help you find the nearest pharmacies and clinics for prescriptions and lab tests.
• Camera: Used for video consultations between patients and doctors, and for uploading profile photos or registration certificates.
• Microphone: Used for audio/video consultations and voice features like AI symptom descriptions.
• Files and Storage: Used to upload and store e-prescriptions, lab reports, and medical certificates.
• Notifications: Used to send reminders for upcoming appointments and important health alerts.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our Telemedicine Service.
• Enable video consultations and prescriptions.
• Facilitate medical appointments and schedule setups.
• Manage payments and wallet transactions.
• Provide AI-assisted symptom guidance (MIRA).
• Contact you with service updates or health reminders.

4. Health Information Privacy

As a healthcare platform, we take the confidentiality of your health data extremely seriously. Your medical records and consultation details are shared only with the authorized healthcare professionals you choose to consult with within the app.

5. Third-Party Services

We may employ third-party companies and individuals due to the following reasons:

• Firebase: For authentication, notifications, and app analytics.
• Google Maps: To facilitate location-based services for pharmacies and labs.
• Payment Gateways (e.g., Fiuu): To process secure payments for subscriptions and services.
• LiveKit: To facilitate real-time video and audio consultations.

6. Your Rights & Account Deletion

You have the right to request the deletion of your account and associated personal data at any time. You can request your account and data deletion through any of the following methods:

• In-App Deletion: Log in to the MigrantCare app, navigate to Profile > Settings > Delete Account and follow the prompts.
• Email Request: Send an email from your registered email address to support@migrantcare.com.my with the subject "Account Deletion Request". Please include your registered phone number for verification.

For more detailed instructions, please visit our dedicated Account Deletion Request page.

7. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

A. Retention Periods

• Account Data: Upon a successful account deletion request, your primary identity data (name, phone, email) is permanently deleted within 30 days.
• Medical & Clinical Records: As a healthcare provider, we are legally required to retain patient clinical records for a minimum of 7 years, pursuant to the Private Healthcare Facilities and Services Act 1998 (Malaysia).
• Financial Transactions: Records of payment and wallet transactions are retained for 7 years for tax and audit compliance as required by local regulatory bodies (e.g., LHDN).

8. Medical Disclaimer

MigrantCare is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. The information, AI-based suggestions (MIRA), and other content provided through the Application are for informational and educational purposes only and should not be construed as professional medical advice.

Always consult a qualified healthcare professional for medical advice, diagnosis, or treatment. Never disregard professional medical advice or delay seeking it because of something you have read or accessed via the MigrantCare Application.

Emergency Use: MigrantCare is NOT intended for use in medical emergencies. If you have a life-threatening emergency, please contact your local emergency services or visit the nearest emergency department immediately.

9. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your Personal Data.

10. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us: